Warranty Policy
Divine Tech Solution Pvt. Ltd. provides warranty support for all products sold through our store, in accordance with the manufacturer's warranty terms.
Warranty Coverage
- CCTV Cameras & NVRs/DVRs: 1–3 years manufacturer warranty (varies by brand).
- Networking Equipment (Switches, Routers, APs): 1–3 years limited warranty.
- Fire & Safety Equipment: As per manufacturer specification — typically 1 year.
- Time Attendance & Access Control: 1–2 years manufacturer warranty.
- Storage Devices (HDDs): As per manufacturer warranty (typically 1–3 years).
What Is Covered
- Manufacturing defects and component failures under normal use.
- Hardware malfunctions not caused by physical damage or misuse.
What Is Not Covered
- Physical damage, water damage, or damage caused by power surges.
- Damage due to unauthorized repairs or modifications.
- Normal wear and tear.
- Consumable parts (batteries, bulbs, fuses, etc.).
How to Claim Warranty
- Contact our service team at 986-0561590 with your purchase invoice and a description of the issue.
- Bring or ship the defective product to our Buddhnagar, Kathmandu office.
- Our technical team will inspect the product and process the warranty claim within 5–10 business days.
Note: Warranty claims must be accompanied by the original purchase invoice from Divine Tech Solution.
