Yes, we provide professional installation services for all the products we sell — including CCTV systems, networking setups, fire alarm systems, access control, and intercom systems. Installation is subject to a separate quotation based on site inspection.

We deliver across the Kathmandu Valley (Kathmandu, Bhaktapur, and Lalitpur). Delivery outside the valley is also available via courier services upon request. Please contact our team for delivery to your location.

Orders within the Kathmandu Valley are typically delivered within 1–3 business days after order confirmation.

For locations outside the Kathmandu Valley, delivery may take 3–7 business days depending on the courier availability and your location.

Bulk orders and custom equipment may require additional lead time — our team will inform you in advance.

We accept the following payment methods:
- Bank Transfer
- eSewa
- Khalti
- Cash on Delivery (where applicable)

For corporate orders, credit terms may be available upon approval. Please contact our team for details.

Yes, all products sold by Divine Tech Solution come with manufacturer warranty support. Warranty periods vary by brand and product category:
- CCTV Cameras & NVRs/DVRs: 1–3 years
- Networking Equipment: 1–3 years
- Fire & Safety Equipment: typically 1 year
- Time Attendance & Access Control: 1–2 years

Warranty claims must be accompanied by the original purchase invoice.

To claim warranty, please contact our support team at 9860561590 or visit our office at Buddhnagar, Kathmandu with:
1. The defective product
2. Your original purchase invoice
3. A description of the issue

Our technical team will inspect the product and process the claim within 5–10 business days.

Yes, you are welcome to visit our office at Buddhnagar, Kathmandu for a product demonstration. For larger system demos (CCTV, access control, etc.), please call us at 9860561590 to schedule an appointment.

Yes, we offer Annual Maintenance Contract (AMC) services for CCTV systems, fire alarm systems, networking infrastructure, and access control systems. Please contact our team at 9860561590 for a customized AMC quote for your setup.

Once your order is dispatched, our team will notify you via phone or email with delivery details. You can also check your order status by logging into your account on our website. For any delivery inquiries, feel free to contact us at 9860561590.