Return & Refund Policy

We stand behind the quality of our products — easy returns within 7 days of delivery.

At Divine Tech Solution, we stand behind the quality of our products. If you are not satisfied with your purchase, please review our return and refund policy below.

Return Window

Products may be returned within 7 days of delivery if they are defective, damaged in transit, or significantly different from what was ordered.

Items Must Be

  • Unused and in original condition
  • In original packaging with all accessories and documentation
  • Accompanied by the original purchase receipt
  • Not installed, modified, or physically damaged by the customer

Return Process

  1. Contact Support — Call us at 9860561590 or email us within the 7-day return window to report the issue.
  2. Get Authorization — Our team will assess the issue and provide a Return Authorization if eligible.
  3. Deliver the Product — Bring or ship the product to our Buddhnagar, Kathmandu office along with a copy of your invoice.
  4. Get Refund — Approved refunds are processed within 7–14 business days via your original payment method or bank transfer.

Non-Returnable Items

  • Customized or specially ordered equipment
  • Software licenses and digital products
  • Consumables such as cables, connectors, and accessories (unless defective)
  • Products that have been installed, used, or physically damaged by the customer

Frequently Asked Questions

How do I start a return?

Contact our support team at 9860561590 or email us within the 7-day return window. Our team will guide you through the process.

Do I have to pay for return shipping?

Return delivery charges are the customer's responsibility unless the return is due to our error (wrong item shipped or defective product).

When will I get my refund?

Approved refunds are processed within 7–14 business days after we receive and inspect the returned product. Delivery charges are non-refundable unless the return is due to our error.

Can I exchange an item instead of returning it?

Yes. If a defective unit is available in stock, we will offer an exchange. Otherwise, a refund or store credit will be issued.

Need Help?

Our customer service team is available to assist you with any return or refund questions.

Phone: 9860561590

Address: Buddhnagar, Kathmandu, Nepal